Return Policy for Glowscape Products and purchases from General Vy-Coat
General Return Policy
We stand behind every product we sell. While we understand that returns are sometimes necessary, we hope to encourage our customers to plan their purchases carefully, which will help them avoid having to go through the hassle of a return.
If the product has not been used or installed, is in its original packaging, and is in a condition that allows resale, it may be returned within 30 days of the receipt of your order for a refund, less a twenty percent (20%) restocking fee and the initial shipping cost. The product cannot have been installed or modified in any way. The product must be enclosed in the original box with in its original packaging, and is in a condition that allows resale, and have a Return Merchandise Authorization Number (RMA#), issued by General VY- Coat LLC General VY- Coat LLC. reserves the right to refuse any product returned without a properly authorized RMA. Approved refunds will be processed within 7 days via original payment method.
To initiate the return process, send an e-mail clearly stating your situation and what you would like to return. After receiving the Return Merchandise Number (RMA#), the customer will have 30 days in which to return the product to General VY- Coat LLC After 30 days, the Return Authorization will expire and no replacements or refunds will be given. Simply return the product to us via insured parcel post or UPS to:
General VY- Coat LLC
Attn: RMA# xxxx
1725 Avenue M
Brooklyn, NY 11230
The following types of items and orders do not qualify for returns or refund:
- Orders having an invoice total greater than $1,000.00 are not eligible to be returned.
- Items not purchased from General VY- Coat LLC are not eligible to be returned.
- Special purchases, including (but not limited to): Self-luminous exit signs, custom orders, or products that have been built to order are not eligible to be returned unless they have a manufacturers defect.
Return Policy for Products Damaged During Shipment and Defective Products
From the date of shipment receipt, you have thirty (30) days in which to inspect and install the product(s) and inform General VY- Coat LLC, via letter, fax, or email, of any defects in the manufacturing or damages that occurred during shipment, prior to delivery. If you determine your product is defective or was damaged during shipment, please follow the procedures for contacting the Order Desk. The Order Desk will give you the option to order a replacement or receive a full credit for the defective or damaged goods. If you fail to notify General VY- Coat LLC within thirty (30) days of receipt of delivery of any defective or damaged merchandise, General VY- Coat LLC is not responsible for the defective/damaged product and will not be able to service you with a replacement or refund.
The Customer’s Responsibilities When Returning Products
When returning product(s) to General VY- Coat LLC it is the customer’s responsibility to pack the product in the original box with sufficient packaging material to protect both the product and product packaging, and mark the shipping label with the issued Return Merchandise Authorization Number (RMA#). It is in the customer's best interest to insure the package. Any item received damaged at General VY- Coat LLC is the customer's responsibility and no replacement or refund will be issued.
Policy for Products Damaged During the Return Shipment
If the product is damaged during shipment back to General VY- Coat LLC, we will not be able to issue the customer a refund or credit for the product. We will inform the customer via email that the item(s) were received damaged and we will hold the damaged product up to 45 days. It is the customer's responsibility to file a claim with the shipping carrier and to instruct us concerning the disposition of the damaged product. If we have not received notification or response from the customer within 45 days, the item will be discarded, and the refund request will be cancelled.
The customer will be refunded once we have received the returned item and inspected the item for damage. Please note that we refund shipping costs only if the return is a result of an error on the part of General VY- Coat LLC. Approved refunds will be processed within 7 days via original payment method.